PRIVACY

Your details, and how we handle them.

This page explains what happens to the information you share when you plan a journey with HYACINTH. It describes how the website works today; it is not legal advice.

What this website collects

The pages set no cookies of their own and use no advertising trackers, session replay or heat maps. The published site measures how it is used with cookieless analytics, described under “Website analytics” below. The inquiry forms on the helicopter and chauffeur pages prepare a message in your browser from what you type: journey type, places, dates, party size and, if you choose to add them, airline connections, luggage details, approximate passenger weights, children’s ages, access needs and notes.

Pressing “Review” shows you that message on the page. Apart from the optional location-search feature described below, form entries stay in your browser until you choose a contact handoff. The website’s hosting and content-delivery service may keep ordinary technical request logs, as most web hosts do.

Location search and maps

Where available, location fields use Google Maps Platform to suggest hotels, airports, businesses and addresses. Starting a search sends the text in that location field to Google. Opening a map also connects to Google. Google receives ordinary connection information, including your IP address and our website’s origin, and processes it under Google’s Privacy Policy. Use of the location-search and map features is subject to the Google Maps terms. We do not send passenger details, dates, luggage, meeting instructions or other form notes to Google through this feature.

Choose “Enter manually” before typing if you prefer not to use location search. You can also describe an unlisted place without selecting a suggestion. A selected place or map pin adds its address and map link to your inquiry for you to review before continuing to WhatsApp. Location entries, selected places and coordinates are not sent to our website analytics. We do not request access to your device’s location.

The WhatsApp handoff

When you press “Continue to WhatsApp”, the prepared text is passed to WhatsApp (operated by Meta Platforms) so that it can pre-fill a message addressed to our business number. That handover happens as soon as WhatsApp opens, and WhatsApp handles the text under its own terms and privacy policy from that moment. The message reaches HYACINTH only when you press Send in WhatsApp; until then we have not received your inquiry text, and you can still edit or discard it. If you prefer not to use WhatsApp, call +1 (347) 578-3800 (Hyacinth Concierge, available 24/7) or email info@hyacinthestate.com with the same details.

Calling our concierge

Our concierge phone service uses an automated voice assistant. Calls may be recorded and transcribed to help us handle your inquiry and follow up on your requests. Call information is processed through our communication and record-management services for those purposes. If you prefer not to use the phone service, you can email info@hyacinthestate.com instead.

How we use your details

We use the information you provide to prepare your proposal and arrange your requested journey. Communication and record-management services help us receive and manage inquiries. We share only the details needed with the people arranging or providing your journey, such as pickup information, passenger details and luggage requirements.

Sharing sensitive estimates

Passenger weights and children’s ages are optional in the form. You can leave them blank and give them in conversation once you have decided to proceed. Please do not include passport numbers, payment details or other sensitive data in the inquiry message; we will ask for anything needed through a confirmed channel.

Website analytics

The published site at hyacinthprivate.com is configured to measure how it is used with Umami, a cookieless analytics service operated by Umami Software, Inc. and processed in the United States. It records page views on this site’s pages and three actions: a tap or click on a “Call our concierge” link, a tap or click on a WhatsApp link, and reaching the “Review your inquiry” step of a form. Reaching that step is counted as an action only; it is not a sent inquiry or a booking.

For each of these, Umami receives the page path and title (with no query string or fragment), the website that linked you here (its domain only, if any), your browser, operating system, device type, screen size and language, and an approximate location (country, region and city) that Umami derives from your IP address when the request arrives. Umami states that it does not store the IP address. Visits are grouped using a short-lived hash rather than a cookie, so this site sets no analytics cookies. Analytics does not receive form entries, WhatsApp message text, call audio or call content. We do not send guest names, phone numbers, booking references or other direct identifiers. We do not use advertising trackers.

If your browser sends a Do Not Track or Global Privacy Control signal, the measurement does not run at all. It runs only on the published site; local copies and previews send nothing. Umami keeps analytics data for six months on our plan, which is separate from the business, accounting and tax records described under “Retention and your rights”. Umami’s privacy policy: umami.is/privacy. Your browser may also apply its own protections to any third-party request.

Retention and your rights

We retain information for as long as reasonably needed to respond to your inquiry, arrange and administer your booking, and maintain business, accounting and tax records. Retention depends on the type of record, its purpose and applicable record-keeping requirements. Records still needed for those purposes or to resolve outstanding matters are retained. You can request access, correction or deletion by emailing info@hyacinthestate.com. We will review your request and explain if particular records need to be retained.

Questions

For anything about this page or your details: info@hyacinthestate.com, WhatsApp +1 (347) 578-3800, or call our concierge (available 24/7).

Last reviewed: 20 October 2026.